We always want our customers to be happy customers. We will strive to help you quickly and efficiently resolve any problems you may encounter with orders you receive from us. Just email us at webstore@soentpiet.com and we'll do our best for you.

Damaged Merchandise
Though we pack and ship all books and art with extreme care, in the unlikely event that you received a damaged or defective item, please contact us and we will assist you. There is never any problem with returning damaged merchandise, so long as it is reported to us within 5 days of it being delivered to you.

Books
The book returned must be unpersonalized, new, unused and unread condition. However, we will always strive to accommodate you if we can.

Prints and Original Art
We only accept returns of original artwork or prints that have been damaged during shipping. Please feel free to call and discuss any artwork or prints you are considering buying before placing your order. We pack all original art with extreme care. However, should in the unlikely event that a piece of art is damaged in shipment, please call us immediately at
(866) 800-8893 and we will assist you.

Soentpiet's web store does not reimburse shipping cost for returned items unless the item has been damaged in shipping. Soentpiet's web store normal business hours are 9:00AM to 5:00PM Eastern Time Monday through Friday. Our Customer Service Department can be reached toll-free at 1-(866)-800-8893.